Terms and Conditions
By making payment, this agreement is made and entered into between “Client” and Lillie-Mae Dog Training LLC (hereinafter referred to as “Lillie-Mae.”)
1. Consultation Services. The Client hereby contracts with Lillie-Mae for Lillie-Mae to perform the following services in accordance with the terms and conditions set forth in this agreement. Lillie-Mae will confer with the Client about any concerns relating to Lillie-Mae’s dog training program, including its implementation and management. Lillie-Mae may provide these services in group sessions and/or private sessions.
2. Adherence to Training Regimen. Client agrees to follow Lillie-Mae’s dog training program and agrees not to deviate from the program unless Client deems it absolutely necessary, using their best judgment. Client hereby acknowledges and agrees that failure to adhere to Lillie-Mae’s dog training program is done at Client’s own risk. CLIENT HEREBY UNDERSTANDS THAT LILLIE-MAE IS NOT LIABLE FOR ANY AND ALL DAMAGE, INJURY, OR ANY ADVERSE CONSEQUENCES THAT CLIENT MAY INCUR BY FAILING TO ADHERE TO LILLIE-MAE’S TRAINING.
3. Refund Policy. Client hereby understands and acknowledges that Client must contact Lillie-Mae no later than one week before the class start date to receive a full refund. In the event that Client contacts Lillie-Mae less than one week before the start date, Client will receive their refund, less a $50 nonrefundable deposit. Refunds for Private Sessions are handled on a case-by-case basis and done at the sole discretion of Lillie-Mae.
4. Termination of Agreement. Lillie-Mae reserves the right to terminate the agreement at any time with or without full or partial refund if the Client breaches any of the terms of this agreement, accompanying liability waiver, engages in unsafe or disruptive behavior, or if it appears to Lillie-Mae that the Client or another individual in the Client's household is not following the training plan implemented by Lillie-Mae. Lillie-Mae reserves the right to terminate the agreement at any time without cause, and if the termination is without cause, Lillie-Mae will provide a pro-rated refund. Client may terminate this agreement at any time, with or without cause, however, if Client terminates this agreement after the first class, it will constitute a forfeiture of Client’s payments to date.
5. Liability and Disclaimer. All services provided by Lillie-Mae are subject to and contingent upon executing the Liability Waiver. No services shall be provided without a Waiver signed by Client prior to the start of class.
6. Payment to Lillie-Mae. Lillie-Mae will be paid a flat rate as set on Lillie-Mae’s website chosen by Client for the work that will be provided in accordance with this agreement. Client hereby agrees to pay for services in full at the time of booking.
7. Rescheduling. Lillie-Mae shall provide, if Client has selected private sessions, a single makeup session to be performed at Client’s home if Client misses a private session for any reason. Client is only entitled to one makeup session – any additional makeup sessions are granted at the sole discretion of Lillie-Mae.
8. Disclaimer of Guarantee. Lillie-Mae does not offer any guarantees related to the effectiveness of services. Results are entirely dependent on commitment from Pet Owners to follow consistently the plan outlined by Lillie-Mae. Client acknowledges that their pet is an animal with its own mind and personality. Lillie-Mae cannot guarantee results, as many things beyond the control of Lillie-Mae may impact the results of training.
9. Confidential Information. Lillie-Mae agrees that any information received from the Client during any furtherance of her obligations in accordance with this agreement which concerns the personal, financial, or other affairs of the Client will be treated by Lillie-Mae in full confidence and will not be revealed to any other persons or organizations without the written consent from the Client.
10. Professionalism and Courtesy. Lillie-Mae agrees to treat all Clients with respect and kindness. The Client agrees to maintain professionalism and respectfulness towards the Consultant in all their communications. This includes but is not limited to: no cursing or yelling at the consultant, calling names, or disparaging their professional opinions and work.
11. Photo Consent. Client hereby understands and consents to Lillie-Mae taking pictures of Client and/or Client’s pet, to be used for future marketing and posterity purposes. Lillie-Mae shall not sell, loan, proliferate or otherwise use said pictures for purposes beyond what has been expressly stated.
12. Intellectual Property. Client may be provided with written hand-outs. These hand-outs constitute Lillie-Mae’s proprietary information and are Lillie-Mae’s intellectual property, subject to copyright. As such, Client may not reproduce, share, sell, or transfer the hand-outs to a third-party without the express written consent of Lillie-Mae. In the event that Client is provided with written hand-outs, Client has a non-exclusive, non-transferable license, to use the hand-outs in conjunction with Lillie-Mae’s services. The written hand-outs are to be used with the Client’s dog that is enrolled with Lillie-Mae’s training, and are not to be used with another dog, even if it also belongs to Client.
13. Signature. By executing this Agreement, and making payment, Client agrees this constitutes a digital signature to this Agreement.
14. Mediation. In the event of a dispute between Lillie-Mae and Client, the Parties agree to submit the dispute to a third party neutral, to be mutually approved by the Parties. If the Parties cannot resolve the dispute through mediation, the Parties must submit this matter to binding arbitration in the County of San Diego, California. The prevailing party at arbitration will be entitled to attorney fees and costs. A refusal to conduct mediation before filing in arbitration, will constitute a waiver of the filing party’s right to attorney fees under this clause, even if the filing party is deemed to be the prevailing party at arbitration.